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We welcome you to explore our latest product lines and services. Galaxy Canada proud to serve thousands of installers, dealers, retailers and our end user who rely on our products to keep them safe and operate with efficiency.
Warranty for Products
Galaxy provides a minimum of One (1) year in depot warranty on the products purchased from Galaxycanada.com unless otherwise stated, starting from the invoice date. The warranty does not extend beyond the original Buyer of products from Galaxy. Galaxy shall have no obligation to the Buyer with respect to providing any warranty on any products for which Galaxy has not received full payment from the Buyer.
It is necessary to have RMA numbers for any item returning to Galaxy. An RMA number is valid for only 30 days from the date issued. You may be directed to the manufacturer for warranty service. Please allow us up to 10 business days for testing and handling RMA request.
Returned products must be accompanied by original packing. Improperly packing will be rejected with no consideration. A proper RMA number is required to return any merchandizes. RMA Products shipping back to Galaxy will not be accepted by our loading dock if the RMA number is not provided on the box. Customer shall be responsible for shipping and handling fee for retuned products. All collect shipments will be refused (unless specified)
Galaxy does not warrant any product that has been subject to improper use, abuse or physical damage. For products with operating system, such as Microsoft Windows, the warranty does not cover operating system crash caused by misuse or virus. For any spy software products or equipment, there is no refund or return after the package is open.
Galaxy does not warrant accessories and consumable products, such as Power adapter, transformer, battery, bracket, cable, wire, media, connector, tools etc.
"No Fault Found" returns will be subject to a minimum $35 inspection and handling charge regardless of whether or not the unit(s) is covered by warranty.
Galaxy provides service for off warranty products at the rate (rates may vary in special cases.):
In Depot: $40 per hour, plus parts, shipping, and tax.
On Site: $70 per hour within business hour, plus parts, travel cost and tax